The moment support just partly clicked
At first, I was hopeful because the telephonic support did respond quickly and seemed knowledgeable, which matched what I expected. However, as I progressed during onboarding, I found some communication gaps where certain steps in the training were not explained in enough detail. This caused a bit of confusion around the database features and how to integrate them with the dialer. When I reached out again, the support helped clarify a few points, but it felt inconsistent. So, while some of the communication met my expectations, other parts definitely didn’t. Overall, I appreciated the effort but felt the experience was a mixed bag. I think with some improvements in the consistency of explanations during onboarding, this could become much better for newcomers like me. Despite that, the automatic updates and invoicing process were smooth, which helped keep things moving forward.