The moment support hours didn’t match my actual timings
Initially, I found the support available during sign-up and onboarding quite responsive and helpful. The telephonic assistant guided me through setting up the database and using the dialer effectively. However, as my work hours didn’t align with the support hours provided, I faced delays when I needed help with automatic updates and software glitches. There was a particular moment when I was trying to resolve a call tool issue outside of those support windows, and that clicked me to realize the limitation clearly. Payment and invoicing followed the stated process, but ongoing assistance during my active hours was lacking. This gap made me reconsider how well the service truly fits a remote user like myself. While the initial impression was positive, it fell short when timing was taken into account. I hope future improvements consider the diversity of working hours across users. If the support was more flexible or offered extended hours, the overall experience would improve significantly. Until then, I’m somewhat hesitant about relying solely on the current setup for smooth remote workflow management.