The moment support fell short was clear
I was hoping that the telephonic support would be a reliable fallback when I encountered a major hiccup in the dialer software, but that wasn't exactly the case. At first, I was a bit unsure if maybe I just didn't understand the workflow fully or if the issue was on my end, but when the same problem persisted despite following the training, I decided to call support. The support team did try to assist, and I appreciate that, but there were delays in getting callbacks and sometimes a lack of clarity in the information given. It was a bit confusing to track the progress on my issues since updates weren't very thorough. I suppose the onboarding and software themselves were fine generally, and database features fit my needs, but the support side during this glitch felt frustrating. So the moment I realized that help might not be straightforward came somewhat late and left me wondering if this will improve or not.