The moment support didn’t help was quite clear
Honestly, I had a clear moment when it became obvious that the support system wouldn’t resolve my problem quickly. When I ran into a glitch with the dialer, I expected the telephonic assistance to offer real solutions without much back-and-forth. Instead, the replies were generic and I ended explaining the problem multiple times, which was exhausting. Also, the updates that were supposed to fix bugs seemed to cause more issues at times, and the support didn’t proactively inform me about those changes. I found myself stuck and waiting for information rather than getting ahead with my tasks. I thought at first that it would click and the support would be reliable but it never did. While I appreciate that some help was available, it never really handled the more complex problems efficiently. Repeated calls and no significant progress made me feel weary of using the help system. I wished for clearer communication and a smoother troubleshooting experience. The invoicing and payment process were fine, but the key support around software issues fell short.