The moment support clicked but still a bit of a struggle
Initially, I found the support communication a bit frustrating because I had to figure out a good portion of the software on my own before it all made sense. There were moments when I felt lost especially with the dialing tools and integrating the database feature smoothly. However, after some back and forth with the support team, the moment it finally clicked was when they explained certain workflow steps clearly over a phone call rather than long emails. That made a real difference and helped me use the software better. Still, I can’t say the whole support experience was seamless since I ended up spending quite a bit of time working things out myself. While the team was patient and fairly helpful once they engaged, it felt like I needed to be persistent to get the answers I needed. So, it was a mix of frustration and relief, depending on when exactly I reached out for help.