The moment support clarified was late
I found the telephonic support generally accessible, but I had to figure out quite a bit on my own before things clicked. The software's calling tools and database feature are powerful, but the instructions sometimes lacked clarity, which required extra troubleshooting on my part. Initially, I struggled with the dialer setup; the instructions seemed insufficient, and the automatic updates confused me until support clarified exactly what was going on. That moment was a relief because before then, I felt somewhat stuck and unsure. The payment and invoice parts were smoother but not particularly highlighted in help materials, so I needed some trial and error. Overall, the support did help, but only after I pushed through some uncertain steps myself. This experience was mixed; sometimes I felt well guided, but often I had to put in effort to understand what was expected without immediate help.