The moment setup clicked was delayed but helpful afterwards
When I first started with WFHI, I expected the onboarding to be quicker based on online descriptions. It actually took longer to fully get going, partly because the fax of the database layout and the calling tools setup was a bit more complex than I anticipated. Initially, I struggled to find where exactly each feature was located within the dashboard. The telephonic support was available but felt a bit slow to respond, which added to my impatience. However, once I persevered and completed the training modules, the instruments like the dialer and the automatic update features made my workflow fairly straightforward. It was a bit like climbing a small hill before you get to the smooth road ahead. The updates helped ensure I was always using the latest software version without much hassle, which was nice. I wouldn't say the process was flawless but considering the nature of the tools, a short delay was understandable. The moment I managed to fully grasp the sequence of steps I had to take was when I started to see value in the product, although the initial phase was a little rougher than expected.