The moment onboarding training actually made sense
I was going through the training and onboarding process step by step, and it took some time for me to get really comfortable with the software. Initially, the explanations were straightforward enough but I needed to watch a few tutorial videos again to fully understand how the dialer and database integration work. It finally clicked when I completed the practice calls with the calling tools during the training session. At that moment, I realized I could use the software independently. The support for training was sufficient and the onboarding flow made sense, but I think I might need help next time if there are updates or new features because it’s quite detailed. Signing up and going through payment was simple, and the invoicing system was transparent. Overall, this experience felt positive and clear. Still, I expect I’ll reach out for help again rather than relying solely on materials, which I see as a natural part of using fairly complex software.