The moment onboarding somewhat clicked and then didn’t
The initial responsiveness from the team during the onboarding phase was encouraging, and I felt supported. However, as the training progressed, I noticed delays in responses to my questions which slowed my progress. The software itself was fairly intuitive once I passed the first few lessons, and the dialer feature worked smoothly once I configured it properly. Still, some sections of the training were rushed and lacked clarity, which made certain tasks, like managing the database, more challenging. Although the overall onboarding process had its bright spots, inconsistent support made it more difficult to fully grasp the software's potential. I felt that a more consistent approach to feedback would have enhanced my experience significantly.