The moment onboarding finally clicked was quite late in the process
My initial experience with the onboarding and training was frustrating. It took much longer than I expected to get fully started. While the training materials were thorough, I found the pace too slow and sometimes repetitive, which made progressing tedious. What did work well was the comprehensive database feature, which I could see being very valuable once I got a grip on the rest. The sign-up, invoicing and payment processes were handled efficiently and without issues, so those were fine. The software's automatic updates were smooth, although they didn't drastically improve my initial experience. What really made a difference was when I got some telephonic support late in the training phase which clarified key points; this was the moment things clicked for me and I could finally use the dialer tools effectively. Unfortunately, that clarity came after quite some time, which was disappointing compared to my original expectations. Overall, the training period was longer and more cumbersome than it should have been, although I am hopeful that the eventual comprehension and the software's capabilities will prove worthwhile.