The moment onboarding either clicked or didn’t
Before starting the training and onboarding, I had certain expectations about how streamlined the process would be, hoping it would help me adopt the new software with ease. At first, the modules seemed aligned with what I imagined — step-by-step instructions and useful walkthroughs. However, as I progressed, I found some sections less intuitive than I expected. Certain explanations were either too brief or too generic, which made me stop and wonder if I'd missed something important. On the other hand, the interactive elements and calls using the dialer tool were helpful and somewhat engaging, providing a real feel for remote workflows. The onboarding flow itself could have used clearer milestones and reminders to make progress tracking easier. The moment it truly clicked for me was when I started using the database feature actively; it felt like the real value. Still, overall, the experience fell short of my hopes, with some useful parts but also enough confusion along the way to slow my adjustment.