The moment onboarding didn’t exactly click with me
Initially, I expected the training to be very hands-on and interactive, but it turned out to be more of a series of videos and reading material. It was warm and engaging at some points, especially when they explained the use of the dialer and the calling tools in detail. Still, I felt a bit lost when it came to understanding the database feature fully since the guidance was somewhat brief and I had to figure out a good deal myself. The sign-up and payment were as expected, smooth enough to not cause frustration. What made the training click a little was when the automatic updates rolled out new features, and I saw how these changes improved my workflow. However, the initial onboarding felt less personal than I hoped, which meant it took some time before I felt fully comfortable using the software. It wasn’t a bad experience, just somewhat different from what I thought it would be.