The moment onboarding didn’t click for me
I started the WFHI training hoping to get a clear walkthrough of how to use the software step-by-step. Initially, the onboarding material seemed okay, but I got stuck at the part where they introduced the calling tool right after the database section. It felt like I was thrown in the deep end without enough practice or context on the earlier steps. Later on, the flow didn’t make much sense because some steps were missing explanations, and it wasn’t clear why I had to jump back and forth between different parts of the dashboard. There was one moment when the video tutorial finally clarified the dialer setup, so that was helpful, but overall, it seemed like the sequence needed better structuring. After that, I struggled to keep track since the instructions were not organized well. The support sent some follow-up emails, but I wasn’t sure if they were synchronized with the training modules. I feel the onboarding could definitely be smoother and more intuitive if they reordered the steps or added checkpoints. Because of this, I spent more time figuring out basics that should have been straightforward in a logical progression.