The moment jab sab clear nahi hua tha
Mujhe pehle laga tha ki onboarding and training process ekdam fast hoga, lekin jab main sign-up process se guzra, toh sab clear nahi tha. Pehle telephone support ko call kiya bataane ke liye ki dialer mein kuch problem aa rahi hai, toh initial response achha tha par woh solution thoda slow aaya. Fir training videos ko dekha, par wo database feature ke baare mein utna detailed nahi the jitna chahiye tha, toh mujhe thoda confusion hua ki next steps kya hain. Jab automatic updates aaye, tab bhi kuch naye options samajh nahi aaye the mujhe. Support se dubara contact kiya, is baar response zyada prompt tha aur samjhaane mein bhi madad mili. Us moment jab woh assist kar raha tha, maine samjha ki ye system chal sakta hai lekin thoda aur help hona chahiye jaise ki better onboarding flow ya training sessions. Matlab, experience thoda uneven tha, par support ne kaafi help ki thi end tak.