2 out of 52 of 5Verified purchaseTraining and onboarding
The moment it sort of clicked but maybe not enough
I was hopeful when I started the training and onboarding process with the WFHI software, but the moment it really clicked for me was somewhat ambiguous. The initial sessions were okay, and I grasped some of the calling tools and how to work with the database. Yet, I felt that the flow could have been clearer, especially with the invoicing process which seemed a bit confusing. I ended up needing help again on a couple of occasions which suggests I wasn’t fully confident. I suppose the telephonic support was willing to assist, which made things more manageable, but I’m not sure I would find the process entirely self-sufficient next time. So while there were good elements, I’m a little cautious about how ready I’d be without external help.