The moment it partly clicked, but still felt left out
At first, I was hopeful about getting some good support while using the software, but it quickly became clear that I had to figure out most things by myself. The telephonic assistance was helpful on a few occasions, specifically when I faced issues with the dialer tool, but more often than not, I was navigating the processes without much guidance. The automatic updates didn’t seem to cause disruptions, which I appreciated, but when it came to understanding new features, I mostly had to experiment on my own. The payment and invoicing system was straightforward and did not require additional help, so that worked in favor. Overall, I eventually managed to get a grasp on the platform, but the experience would have been smoother if the support was more proactive rather than reactive.