The moment it never quite clicked
I started out hopeful about this WFHI software and training because I really wanted a smooth transition to running workflows remotely. The sign-up and payment process was fine, but soon after onboarding, things started feeling off. The dialer, which should help with calling efficiency, kept dropping calls or freezing sporadically. I found myself spending more time troubleshooting than actually working. The daily automatic updates weren’t improving things either; if anything, they seemed to break integrations with my existing database. Telephonic support felt hard to get a hold of, and when I finally did connect, the answers were vague or didn’t quite fix the issues. Over the working week, the customer portal’s layout and navigation felt unintuitive and made it difficult to access features like the calling tools or database quickly. I was expecting a more responsive system that would reduce my workload, but instead it added more confusion and time losses. Honestly, at no point did the software or training really click for me or feel reliable on a day-to-day basis. I kept hoping for breakthroughs, but frustratingly, they never came.