The moment it just didn’t click was at the support call
I reached out to telephonic support because I was stuck with the dialer setup in the software and needed some guidance. The person was able to provide information on the updates, which seemed fine and consistent. However, when I asked for assistance with specific steps during onboarding, it felt like they were speaking in general terms rather than addressing my problem directly. I want to be clear: the call itself was connected smoothly and the wait time was not bad. Still, I ended the call without the answers I needed about the database feature integration. I’m not sure if I would seek their help again next time because I’d expect more hands-on guidance for new users. The sign-up and payment process was straightforward, and I got my invoices promptly, which I appreciated. Maybe the software works better for others, but my experience showed a gap between the help offered and the help I needed to proceed. Overall, the support was only partly functional, leaving me unsure about future reliance on it.