The moment it finally clicked was surprising
During the initial onboarding sessions, I struggled to grasp the overall flow of the software despite following the training materials provided. However, at one point when I was setting up the dialer and connecting it with the database, a particular explanation in the live training clicked for me. After that, things got a bit easier, and I could configure the calling tools more smoothly. Still, some aspects of the interface felt unintuitive and I lacked confidence in my ability to use the software to its full potential by the end of the process. The automatic updates introduced a few unexpected changes that weren't clearly covered in training, which left me a bit unsure at times. Overall, the onboarding was a mixed experience: the moment of clarity came, but not everything aligned well enough to make me fully confident.