I tried reaching out to support several times during the onboarding and training process, hoping for

I tried reaching out to support several times during the onboarding and training process, hoping for

I tried reaching out to support several times during the onboarding and training process, hoping for quicker answers or at least less repetition. Each time I got transferred around and had to explain the same things again and again. It was frustrating waiting on the line, and the hold times felt longer than necessary. While I’ll admit the staff were polite, the actual resolution felt slow and circular. The telephonic support did offer some help, but the need to repeat myself so often really dragged down the experience. On the bright side, the automatic updates seemed to work smoothly without causing issues during the calls. However, the sign-up and payment steps were straightforward enough, and that gave me some initial confidence. Still, when I was finally trying to get the dialer and database working for daily use, the repeated conversations with support felt like a big time sink rather than assistance. Overall, I never really felt the moment it all clicked or made sense fully for me because too much waiting and repeating were involved, which sapped the enthusiasm mid-way through the training sessions.