The moment it didn’t click was when I lacked clear guidance
I began using the software hoping the onboarding process would clarify how each tool worked, but instead, I found that much of the setup was left for me to decipher alone. While the interface promised automatic updates and integrated features, there was insufficient direction on how to effectively leverage them within my workflow. At one point, I was stuck trying to figure out how to sync the calling dialer with the database, and no direct support seemed immediately available to help me. The lack of structured handholding or a clear walkthrough led to confusion rather than clarity. When a product requires users to work out key functions themselves, it significantly delays productive use and promotes frustration, which was my experience here.