The moment it didn't click—too much waiting and repeats
I was expecting a smooth and fairly quick sales and pre-purchase experience, but that was not the case at all. Right from the start, signing up felt complicated and there were multiple times when I had to wait for responses or explanations that seemed repetitive. The onboarding and training processes seemed like they should have helped clear things up, but instead, I found myself going over the same information more than once, especially around the billing and payment setup. I thought the calling tools and dialer would be ready to use quickly, but the delays and the repeated clarifications slowed every step. Even when I called support for assistance, I often waited on hold or had to explain the same issues multiple times. The updates to the software didn't improve things much either; I had hoped automatic updates would fix bugs or issues between sessions, but some features still felt clunky and unclear. The invoicing portion was particularly frustrating because I was unsure if the times recorded matched what I actually did, yet I had little way to verify. Compared to other services I’ve dealt with, this felt far more cumbersome and lacking clear communication. Overall, the moment I realized this system was not as straightforward as promised was when the multiple waiting periods combined with repetitive information sessions just wore me down and made me doubt the usefulness of the product entirely.