The training and onboarding process felt overwhelming from the start. Initially, I thought I would q

The training and onboarding process felt overwhelming from the start. Initially, I thought I would q

The training and onboarding process felt overwhelming from the start. Initially, I thought I would quickly find the resources I needed, but it took a lot of searching through various modules to locate basic instructions. The software walkthrough videos were average; I appreciate their presence, but they lacked clear direction for beginners. It was only after spending considerable time exploring the dashboard that I understood some of the workflow concepts, so I’d say the moment it clicked was during week two. The onboarding documentation was not very straightforward and felt designed more for users familiar with similar platforms. I did find the dialer setup fairly intuitive, which was a point in favor of the training. However, other parts, like the database feature, were confusing at first with no clear guidance. Overall, the experience was mixed and slower than I expected. It could improve by restructuring the onboarding to highlight essential functions earlier and simplifying the training material to reduce initial confusion.