I have to be honest with you, I found the transition into your training and onboarding quite challen

I have to be honest with you, I found the transition into your training and onboarding quite challen

I have to be honest with you, I found the transition into your training and onboarding quite challenging. The first thing was that I struggled to find the specific resources or sections I needed at the time of setting up the database feature and learning the dialer tool. It felt that things were scattered and not easily accessible which consumed extra time. Even though I reached out to telephonic support, it didn’t instantly resolve my confusion because the guidance was sometimes vague. I know that the automatic updates and software improvements were frequent but on my end they did not seem to facilitate easier navigation. The sign-up and payment steps were okay, but they didn’t make up for the slow and unstructured learning flow. So, the moment when everything was supposed to click simply didn’t come for me, as I kept feeling lost and unable to progress quickly without constant help.