The onboarding process was straightforward at the start, but I quickly hit a wall when the training

The onboarding process was straightforward at the start, but I quickly hit a wall when the training

The onboarding process was straightforward at the start, but I quickly hit a wall when the training materials didn’t match the actual software interface. Some instructions felt outdated and that caused confusion in the early phase. I expected a smoother transition from theory to practice but had to spend extra time troubleshooting on my own. The support team was reachable but responses were often slow, which didn’t help when I was stuck. On the plus side, once I finally got the basics down, the system itself worked quite well. The automatic updates did improve some functionality mid-way, showing some responsiveness to user feedback. Still, the initial mismatch between promised features in training and the real-world app was frustrating. The dialer tools were decent but not as intuitive as I hoped, requiring more manual intervention. The database feature was solid, but I struggled to find relevant training for its advanced options. Overall, the experience was mixed: some parts worked nicely, others lagged behind, and the support responsiveness left me wishing for more. There was no strong "Aha" Moment for the onboarding — only a gradual adjustment.