The moment it clicked was when support finally responded well
So initially, I wasn’t sure if the sales and pre-purchase communication was really responsive. The support people took some time to get back, and it felt like I was chasing answers more than having a smooth conversation. I kept asking about the software features and training availability but responses were a bit slow and sometimes generic. Over time, though, especially after the initial exchanges, the team became noticeably quicker and more helpful. The moment it clicked for me was when they actually called to clarify my questions without me prompting repeatedly. That made a big difference because after that, the dialogue felt genuinely engaging. The sign-up and invoicing details got clear, and I felt more confident moving forward. So while the start was a bit rough and I almost lost interest, their patience and eventual improved responsiveness changed the experience positively. It’s not perfect, but that turning point means I’d consider their services again and recommend them cautiously, as long as you’re ready to be patient in the beginning.