The moment it clicked was never really there
Honestly, the training and onboarding felt largely unclear throughout. I tried multiple times to understand how the dialer integrates with the database, but explanation was always too technical or incomplete. The support team gave instructions but they were often vague and I had to repeat myself multiple times. The process of signing up and handling invoicing was no better explained. Automatic updates came with little notice or explanation, which only added to the confusion. I had hoped at some point there’d be a breakthrough in understanding, but instead I felt stuck and frustrated most of the time. The calling tools and interface felt complicated because the steps weren’t explained in a logical, user-friendly way. It didn’t feel like there was a moment of clarity where everything made sense; I mostly had to guess and figure out bits on my own. This lack of clarity really impacted my confidence to use the system well.