The Moment It Clicked Was Mixed, But You Could Do Better
When I first started, there were moments where your system's onboarding seemed to stall — especially when a module I expected to cover advanced calling tools just wouldn’t load correctly. That’s the moment it didn’t click for me, since I couldn’t proceed as planned. However, the telephonic support helped me understand the steps, and once it was fixed, I got a better grasp of how the dialer and database features fit together. I feel that the way you handled the misstep was okay, but improving reliability at that stage would help significantly. The overall flow regained sense for me later, though the initial hiccup left a little doubt. You did well by responding when I reached out, but smoother initial onboarding would make the whole experience clearer from the start.