The moment it clicked was during my first live call
During the onboarding, I was initially a bit overwhelmed by all the modules, but one particular moment really made everything fall into place. When the trainer walked me through the calling tool live, showing me how to manage calls and update the database in real time, I suddenly understood how the entire workflow fit together. The rest of the training was supportive but less memorable, though questions I had about customizing reports were handled promptly by the trainers. I can't say precisely when every feature clicked for me, but that live demonstration morning made the whole software feel tangible and workable. Afterwards, using the dialer became second nature — and the step-by-step guidance over the training portal was very useful, even if I did not remember every detail. Overall, the responsiveness of the training team made me feel confident enough to work through initial bumps. This moment of clarity was crucial and made me more comfortable continuing the onboarding process.