The moment it clicked was after support fixed the glitch
At first, I was frustrated because I couldn’t figure out why the dialer wasn’t connecting calls as expected. The software seemed a bit unintuitive at first, and when issues came up, it felt like I was on my own initially. But then when I finally reached telephonic support, the moment it clicked was when they quickly identified the problem with the database syncing. After they fixed it, things started working smoothly and I could move forward without confusion. The invoicing and automatic updates ran fine after that point with no issues. So, the software itself is good but the real turning point in my experience came from support stepping in to solve that glitch. They handled the breakdown well, no delays or pushbacks, which made a big difference in how I viewed the whole system afterwards.