The moment it clicked was after final demo step
Going through the WFHI sales process, I felt initially that some steps came without clear sequencing, which made the whole procedure feel somewhat disjointed. The onboarding data collection and software trial stages seemed out of sync for a while, causing mild frustration. However, once I reached the final demo step where everything was put together and explained in one session, that was when the whole process made sense to me. The clarity I needed was finally there, and from that point, I felt confident about moving forward. So, while it did the job eventually, I would recommend a smoother introductory flow in future to make that 'aha' moment an earlier part of the experience.