The moment it clicked was actually elusive
I have been reflecting on whether I truly understood everything during the pre-purchase explanations. The sales conversations offered a lot of information but did not quite click fully for me. For instance, the explanation about how the calling tools integrate with the database was somewhat vague, and that initially caused some doubts. Although telephonic support was available, I found myself resorting to them many times to clarify basic concepts, which made me unsure if I could manage without assistance next time. The sign-up and invoicing parts worked smoothly, and automatic updates run in the background with few issues, which I appreciate. However, the moment when I felt completely confident about how the software and training would function for me never really happened. On the positive side, the training content had some useful points, but the overall impression remains uncertain. Because of these mixed feelings, I suspect I may look for help again when trying to use this in future, unless clearer guidance is provided upfront about what to expect from the software and process.