The moment it clicked... or didn’t quite click
I had some mixed feelings about the training and onboarding with WFHI. Initially, I expected a more hands-on approach with examples tailored to my actual workflow, but the training felt generic and a bit slow to get to the useful stuff. I was following along, trying to keep up with the video modules while setting up my workspace. Around the midway point, something clicked—the explanation about the dialer integration made sense and helped me understand how calls could be managed efficiently. But then, when we moved on to the database features, I felt a bit lost again; some key steps were glossed over, and it wasn’t as intuitive as it should have been given my expectations. Despite that, the support calls were helpful in filling some gaps. The sign-up and payment process went without issue, and automatic updates seemed well timed. Still, I ended up feeling tired by the end of the training and hoped the materials would have been a bit more streamlined and personalized to help me get up to speed faster.