the moment it clicked, or didn't
I started out hoping the telephonic support would guide me well through the software and training, but at first it felt kinda hit or miss. Some times when I called for help with the dialer or the database feature, the reps got me going quickly, other times I was left waiting or trying to figure stuff out on my own. It was when I tried to work with automatic updates that things got confusing, as documentation was lacking and I had to experiment a bit. The invoicing and payment process was pretty straightforward, no big surprises there, and sign-up was easy too. Eventually it clicked when I realized they expected me to take charge and figure out many steps by myself, with support as a back up rather than a hand-holding partner. Not bad, just not what I first imagined. So if you prefer learning by doing with some support available, this could work, but if you want all answers up front it might be frustrating. Once I accepted that, the workflow started to make more sense and I could keep moving forward without waiting too much.