The moment it clicked lacked, so I’m worried about next time
I have to say I found accessing the software quite challenging from the start. Despite following the initial steps and trying to familiarize myself with the dialer and calling tools, the moment it truly clicked for me just didn’t come. I expected the database feature and automatic updates to aid in smoother operation, but instead, I continuously faced hurdles that necessitated me seeking help repeatedly. While I appreciate the telephonic support was somewhat responsive, having to rely on it this often is concerning. Next time, I’m not very optimistic about navigating the system alone without assistance. The onboarding flow felt complicated and not that intuitive in places, which added to the difficulty. Additionally, although signing up and handling invoicing was reasonably straightforward, the software use itself did not meet my expectations for ease of understanding. This leaves me hesitant about future use, as I feel the learning curve is steep without fairly constant guidance. On the plus side, the automatic updates did keep the software up to date, so at least that part functioned well.