The onboarding started smoothly with clear instructions outlining the training modules and the datab
The onboarding started smoothly with clear instructions outlining the training modules and the database feature. Early in the process, I felt confident following the video lessons, which were detailed enough for a beginner. However, as I moved to setting up the dialer and integrating the database with workflows, things became less straightforward. Some of the terminology in the manuals was quite technical and assumed prior knowledge, which led to confusion at that point. The moment it finally clicked was after a support call where the representative walked me through the updated interface, explaining the new labels and functions clearly. Despite that, a more consistent explanation throughout the training would be beneficial, especially for non-technical users. Overall, the clarity fluctuated; some parts were excellently presented, while others left me uncertain about key steps like configuring automatic updates and advanced features.