The moment it clicked—and when it didn’t
Starting with the WFHI training, there was a clear point when things finally made sense for me, especially with the dialer tool. Once I understood how to integrate it with the database, I was able to move forward confidently. The onboarding videos and materials were well organized, which helped me navigate the initial setup. However, some parts of the workflow creation felt a bit rushed or lacking in examples, which made me hesitant at times. I found myself reaching out for support a couple of times when automatic updates changed parts of the interface unexpectedly. This was a bit frustrating because it slowed my progress and required me to seek help again. Still, I appreciate the overall structure and the availability of assistance. I imagine for my next update or training cycle, I might need a refresher or additional help to stay on top of the new features without any stress.