The moment it became clear this wasn’t the right fit
I had high hopes moving from the system I used before to this one, but it quickly became clear that the switch brought more frustration than benefit. The onboarding promised a smoother transition with better database handling and calling tools integrated into one dashboard, which sounded great at the start. However, the software lagged in responsiveness during calls and the dialer often dropped or froze unexpectedly, unlike the previous setup I was used to. The automatic updates occasionally disrupted ongoing tasks, which was a big inconvenience. On the positive side, the invoicing and payment system was fairly straightforward and didn’t create any surprise charges, so I have to give credit there. Overall, while the training was detailed, I found myself spending more time troubleshooting software glitches than learning to use the features effectively. Support responses were slow, adding to the delays. I had hoped the change would reduce hassle and increase productivity, but in practice it sometimes made the workflow more cumbersome. I can see potential in the product, but it didn’t quite meet my expectations compared to what I was using before, especially in handling daily calling operations and managing the database smoothly.