The moment it almost matched my real hours
Initially, I thought the billing for my subscribed plan would naturally align with the hours I actually work. The sign-up and payment process was straightforward, and the automatic updates seemed promising for adjusting charges based on usage. But when I started tracking calls via the dialer and accessed the database feature to manage contacts, I noticed some discrepancies. The hours logged did not always match the system's billing cycle, which led to confusion about the final invoice. Telephonic support was friendly but took time to clarify these details. Eventually, I understood that the system's billing is based on pre-set slabs, not exact hourly use, which clicked after a few billing cycles. It was a mixed feeling—while the software and training fit my workflow, the payment system didn't track my actual work hours accurately.