The moment I understood the sales process wasn’t clear
When I first contacted the team, there was a fair bit of repetition in explaining my requirements. I found myself going over the same details multiple times with different agents which was somewhat tedious. On one hand, I appreciated the effort to be thorough and confirm everything, but on the other hand, the waiting periods between responses sometimes felt longer than necessary. This made the initial sales process feel less efficient than ideal. Eventually, it did click for me when a single representative took ownership and clarified the software features and how to onboard effectively. The invoicing and signing up were straightforward once that happened. So while the experience had its delays and redundancies, the clarity improved after that turning point. It was neither exceptionally good nor completely frustrating, but rather a mixed experience overall where both patience and persistence were required to move forward.