The moment I tried to get past basic steps, things fell apart
When I started the onboarding and training with WFHI, I expected something similar to what I had used before, but honestly, that wasn’t the case. The initial video tutorials looked promising, and I appreciated that they included a lot of detail, but quickly as I moved beyond the first module, things became unclear and frustrating. For example, I remember one session where they explained the dialer setup, but the instructions seemed vague and referenced screens that didn’t match what I had on mine. I struggled to find the exact button or option they talked about, and that moment particularly made me doubt if I would ever get fully comfortable. Other than that, some parts like accessing the database for my records were okay, though not as intuitive as I hoped. On the whole, the training lacked a smooth flow, and I found that it took much longer than I anticipated to get through what should have been simple steps. This made me wonder if the software is designed more for experienced users instead of beginners like me.