The moment I started to get it, but not fully confident yet
I was following the onboarding training which was designed to help me get comfortable using the WFHI software and tools. Initially, I found it a bit overwhelming because some of the terms and steps weren’t immediately clear, especially when navigating the dialer and database features at the same time. However, by the middle of the training sessions, when I practiced using the calling tools alongside the database lookup, the workflow started clicking for me. Still, I wasn’t totally confident by the end because certain aspects of the software updates changed layouts that I had just learned, making me hesitant if I was fully up to date. The telephonic support helped somewhat but sometimes the explanations assumed familiarity I didn’t have yet. Also, invoicing and payment instructions during onboarding were straightforward, which was reassuring. So, while I felt I made real progress and the training was detailed, a bit more time or hands-on practice would have boosted my confidence overall. It felt like a good start but not a complete mastery yet because I was still resolving some unclear parts and adapting to updates.