The moment I really got it was during the onboarding course
The training and onboarding started off a bit overwhelming because there was quite a lot of material spread across different modules. Initially, I struggled to find specific information quickly when trying to understand how to best use the calling tools and dialer effectively. However, after a few sessions, something clicked when I realized the database feature and its integration with the calling system could help me organize my workflow much better. The instructions were thorough but I did wish for more streamlined navigation between topics, which made me pause sometimes during the initial stage. Still, the support team’s telephonic guidance helped answer some questions quickly. Signing up and setting up payments was smooth enough, so I wasn’t stuck there. After a short adjustment period, using the software and understanding its features became far easier than I expected, making the overall training quite worthwhile.