The moment I really felt comfortable was near the end
At first, I wasn’t quite sure how support would handle my questions, and that made me a bit hesitant about using the training tools fully. I had a few calls with the telephonic support team and noticed they were calm and knowledgeable, but I didn’t feel immediately confident. Then after working through a couple of modules and getting help on the calling tools, it clicked for me. I realized the answers I needed were right there, I just had to reach out at the right moment and trust the process. I still wouldn’t say I felt instantly sure about everything, but by the time I finished onboarding, I did feel more confident than when I started. The balance of self-learning and responsive support was just about right for me, even if it was a little understated. It was the moments when support helped clarify simple steps that really turned my understanding around a bit.