The moment I realized what I signed up for
Before purchasing the WFHI software and training services, I had an idea of an efficient remote workflow tool that would immediately streamline my calling and database needs. At first, the sales discussions focused heavily on the software's capabilities, and I was optimistic. However, during the initial calls and onboarding, it became clear that while the tools were powerful, they also required a fair bit of learning and adjustment. The training matched my expectations in terms of content but not in ease; I had to invest more time than anticipated to become comfortable. The support responses helped clarify many doubts, which was reassuring. The moment it clicked was when I successfully synced my database with the dialer and saw how the automatic updates kept the software current without my intervention. Though I wished for a slightly faster start, overall, the experience did align with my early expectations, just with more patience needed to get to that point.