I switched to WFHI software recently hoping it would ease my remote workflow like the previous tool

I switched to WFHI software recently hoping it would ease my remote workflow like the previous tool

I switched to WFHI software recently hoping it would ease my remote workflow like the previous tool I had been using, but honestly, it just felt more complicated. The interface was less intuitive, and I struggled with the onboarding flow—the steps weren’t clearly sequenced, which slowed my process down considerably. I had to call support multiple times, hoping they’d help me navigate the dialer tool, but the responses were slow and not always helpful. At least the automatic updates seemed consistent and didn’t break anything major, so that’s one thing I could appreciate. Still, the database feature didn’t fit how I organize contacts, making it frustrating to find what I needed quickly. Also, the invoicing and payment process felt outdated compared to what I used to have, with some unnecessary delay in confirmation. It's a shame because I wanted this to work well from the start, but it was clear pretty soon after signing up that this wouldn’t be the right fit for me. I guess it might suit others but for me, the moment the support lagged behind was when I knew I’d have trouble.