The moment I realized this wasn’t what I expected
Before making the purchase, I had a fairly clear idea about how the onboarding and setup would work based on initial descriptions. What struck me as frustrating was the sales communication — it promised a smoother start than what unfolded. The sign-up process was okay, but I found the initial steps slightly cluttered with options that weren’t clearly explained. On the positive side, the invoicing was transparent and matched the expectations, which was appreciated. However, the pre-purchase interaction made me believe I’d get more hand-holding during the early usage stages, which didn't quite happen. That moment of clarity was when I realized the training would require a lot of self-effort and wasn’t as guided as I thought. It’s not that the product lacks potential; it just wasn’t the seamless start I expected. I think with some tweaks in sales communication and clearer onboarding steps, this could fit better with buyer expectations.