The moment I realized things weren't as promised
I had hoped the support and communication would be more straightforward, but it didn't really match up with my expectations. Initially, I thought getting telephonic support would be smooth, but calls sometimes went unanswered or the help didn't address my core issues. That was frustrating, especially because I wanted to set up the database feature efficiently. One good thing was the invoicing and payment process, which felt normal and clear enough. Still, the onboarding flow seemed a bit complicated and didn't guide me as well as I thought it would. I kept circling back to the same questions without clear answers. I guess the software updates helped keep things current, but that alone can't fix the support gaps I encountered. Overall, it was disappointing because I expected better communication to get everything running faster, but instead I felt stuck in some confusing loops.