The moment I realized the billing was a mess
I remember staring at the invoices and payment confirmations, trying to understand the billing process. At first, I thought maybe it was just me being confused, but after days of struggling and multiple calls to support, it just didn’t clear up. The automatic updates didn’t seem to help clarify anything. Even after finishing the onboarding flow, I still felt uncertain about what I owed and when payments were due. The invoicing wasn’t transparent, and the sign-up process left me with little confidence that my payments would be tracked properly. I called several times, hoping telephonic support would solve my doubts, but I often had to repeat myself, and the advice was vague. Reflecting back, the moment it all clicked was actually when I gave up trying to trust the billing system. I felt really frustrated and disappointed that something as fundamental as payments wasn’t straightforward, especially when I’d hoped the training and dashboard would be user-friendly. Overall, the billing left me uneasy and unsure if I'd ever master it.