The moment I realized support wasn’t what I expected
From the start, I was hopeful that WFHI’s telephonic support would assist me properly, but I quickly realized it wasn’t matching my expectations. When I encountered trouble with the dialer integration in the early days after registration, I called support hoping for clear guidance. Instead, the responses were vague and I had to wait quite a while on the line. The onboarding training promised would help me set everything up confidently but did not cover the call tools in enough depth. I was left quite frustrated trying to figure out the database setup on my own. Automatic updates sometimes caused unexpected changes without warning, making me feel unsure what was happening. Despite managing to complete the payment and subscription steps smoothly, the lack of prompt, knowledgeable help whenever I struggled is what disappointed me the most. It made me doubt whether I could rely on WFHI to support me effectively throughout my workflow.